Privacy Policy
Last modified: July 19, 2023
1. Introduction
This Privacy Policy (the “Policy”) explains how and when Peer Live, LLC (“Peer Live”) collects, uses, and safeguards the information you provide and that we collect through its mobile or web-based applications (the “App”).
Please carefully review this Policy to understand our policies and practices regarding the collection, use and treatment of your information. By using, accessing, or registering with the App, you consent to our collection, use, processing, and disclosure of information in accordance with this Policy. You also acknowledge and agree that your access to and use of our App is subject to our End User License Agreement (EULA) and any conflict between this Policy and the EULA will be determined in favor of the EULA. You also acknowledge and agree that we are not responsible for how third-parties, vendors, and service providers collect or use your information.
2. How this Policy applies
This Policy applies to information you provide to us or that we collect automatically when you visit, access, use, or register with the App and when you interact with the App or with App content or applications that may link to or be accessible from or on the App that are provided or managed by a third-party. This Policy does not apply to information we collect when you visit or use our website or otherwise, such as when you communicate with us through email, text, or other electronic means.
This Policy will tell you the following concerning our App:
Who collects information;
What types of information are collected and how this is done;
How Peer Live uses and discloses the information that is collected;
Your rights to view and correct information that you voluntarily submit to us;
How Peer Live secures your information;
How we comply with the Children’s Online Privacy Protection Act; and
Where you can get answers to your questions about this Policy.
3. Who Collects Information
When you visit or use the App, we may collect, process, or receive information about you as described in this Policy. The App may include links to websites, including third-party managed websites. Please be aware that Peer Live does not have control of and is not responsible for the privacy or security practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit and be mindful of the information you may submit to any such third-party.
Third-Party Providers. Some of the functions within the App may be provided, developed, or hosted by third parties that are not affiliated with Peer Live. These entities may collect, process, or receive information you provide within the App, including information about your use of our App and your activities over time and across third-party applications or websites. These third parties may collect, use, store, process, or transmit information in accordance with their applicable privacy policies and business practices, which are not under Peer Live’s control. For more information on third-party practices, please refer to such third parties’ applicable privacy policies, terms of use, end user license agreements, or similar disclosures, available from such app, the Apple App Store or Google Play Store, such third party’s website, or by contacting the third party for more information. If you have questions about which third parties may have access to your information through your access to or use of any particular App, you may contact us at support@peer.live for more information.
4. Types of Information Collected by Peer Live
Information You Provide Directly. You may provide information to us when you use the App, including when you download, register with, or log into the App. This information may include, but is not limited to, your personally identifiable information (“PII) including, name, email address, phone number, mailing or billing address, device ID, username and password, registration ID number, and other information that may identify you. You may also provide non-personal information (“NPI”) such as terms used for searches within the App, responses to questions, schedules, bookmarks, notes, and other information about your activities within and usage of the App. Unless otherwise noted within the App or in this Policy, any information you provide through the App may be processed by, transmitted to, or stored by Peer Live and/or its third-party providers.
Certain information you provide when you use the App and its respective features may be stored locally on your mobile device. The scope of information you may store locally on your mobile device varies by usage. While Peer Live does not transmit information stored locally on your mobile device through use of the App, please be aware that any information stored on your mobile device may leave your mobile device through automatic backup processes, manual download from your mobile device, and through other means outside of Peer Live’s control. In addition, your activities on your mobile device outside of the App may result in such information being transmitted to or otherwise collected by authorized or unauthorized third parties, including through other mobile applications you access, the websites you visit, and by parties who may gain unauthorized access to your mobile device or data. Any information stored on your mobile device or transmitted over the Internet or any data network could be accessed or intercepted by unauthorized third parties. As a result, you acknowledge that Peer Live cannot assure that the information you submit through the App or store locally on your mobile device will remain private. Any data you provide or store locally through the App is at your own risk.
Information We Collect Automatically. If you download, access, or use the App, we may receive and store certain information about you and your mobile device(s) automatically using automatic data collection technologies, including but not limited to tokens, log files, and other technical means. This information may include, without limitation:
5. How We Use Your Information
We may process and use the information we collect or receive about you to:
Cross-Device Tracking
Functionality within our App may permit you to roam and access services, preferences, and content across your computing devices from phones to tablets. Rather than residing as a static software program on your device, key components of the App are cloud-based, updated periodically, to provide you with the latest improvements and features. In order to provide this experience, we collect data about you, your device, and the way you use the App.
6. How We Share Your Information
We may share your information with our subsidiaries and corporate affiliates, as well as entities that provide services to us, including companies that provide payment processing, conference registration, app analytics, data processing, and IT services including app development and maintenance, and other services. We may also disclose NPI or aggregate, anonymous information to third-party service providers without restriction. Information you submit through the App may be shared with other Peer Live members and third parties providing membership services.
Disclosure of Information to Third-Party Vendors and Service Providers. Peer Live may engage third-party vendors and service providers to provide services in connection with our App, outreach for our programs and services, and to help us manage our digital presence and allow us to better serve our users.
In addition, some of the content and services on our App are served by third parties, including content providers, and technology and application providers. We may share PII, NPI, or other information with such third parties as necessary so that they may provide the services for which they have been engaged.
When Required By Law. We may disclose your information to third parties when required to protect and defend our legal rights, protect the safety and security of our users, prevent fraud, comply with the law or respond to legal process or a request for cooperation by a government entity.
Corporate Transactions. In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.
With Your Consent. We may share your information with other third parties when you consent to such sharing.
7. Your Choices
If you have registered with our App, you may request that your PII be removed by sending us an email at support@peer.live to request correction or deletion of any PII that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you withdraw a registration or cancel a subscription we may retain your PII in our records and we may continue to use and disclose that data in a manner consistent with this Policy, unless you request deletion of it.
Notifications and Location Services. When you access the App, you may be asked whether you will allow us to access your location while you are not using the app and/or whether you would like to receive notifications on your mobile device. If you click “allow” but change your mind at any time in the future and no longer wish to allow us to access your location and/or to receive notifications, you will be able to opt-out by updating the privacy settings on your mobile device.
California Do Not Track Disclosure. Peer Live does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information.
Right to Correct Personal Data
You have the right to have information held about you corrected if it is not accurate. If what we hold on you needs updating, or you think it may be inaccurate, please contact us at: support@peer.live
Right to Access Personal Data
You have the right to make a request for a copy of the personal data that Peer Live holds about you. To make this request as an individual or an authorized third party, you can contact us using the above-referenced contact information.
Right to Object to Use of Personal Data
You have the right, in certain circumstances, to object to Peer Live processing your personal information. If you have questions about this right, please contact us at support@peer.live.
Right to restrict use of your data
If you feel data we hold on you should not be processed in a particular manner, please contact us to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.
Right to erasure
Peer Live strives to only process and retain your data for as long as we need to. In certain circumstances you have the right to request that we erase personal data of yours that we hold. If you feel that we are retaining your data longer than we need, it is worth first checking that your contract with Peer Live has been terminated, which you can do with Customer Services. If your contract with Peer Live has been terminated, then we may still have lawful grounds to process your personal data.
8. Retained Data
If you request that your account be deleted, Peer Live will erase your PII; however, Peer Live may retain any cases that you have published in order to improve Peer Live’s information databases. These cases will be anonymized and will not be tied to your personal information. Retained data will need a length of time for storing data. Peer.Live will encrypt, pseudonymize or anonymize data wherever possible. In the event of two years of inactivity, users profiles will be removed.
9. Security
Peer Live has implemented reasonable security measures designed to protect the information collected via our App from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Access to data and technology relating to user information is password-protected and limited to authorized personnel and those vendors that require access to the information in order to furnish services to Peer Live and our members. In addition, Peer Live uses industry standard technology to keep users’ information secure while residing on Peer Live’s servers. However, despite these measures, our IT systems could be compromised by parties seeking unauthorized access to our data or users’ data, by a technological malfunction or by an error by an employee, vendor or contractor. In addition, the transmission of information via the Internet or mobile data networks could be intercepted by third-parties. As a result, our efforts to protect our data and users’ data from unauthorized access may be unsuccessful and we cannot assure you that the security measures we have adopted will provide absolute certainty. By using, accessing or registering with the App, you agree that Peer Live is not responsible or liable for any loss or damage of any sort arising from or relating to any breach of our security, circumvention of any privacy settings or security measures, or interception of your transmissions (see also Terms of Use). Any transmission by you is at your own risk.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to our App or certain functions within our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
10. Children’s Information
Our Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at support@peer.live. A parent or guardian of a child under age 13 may review and request deletion of the child’s personal information.
11. International Users
Peer Live and the App is based in the United States and, regardless of where you access the App, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using the App, you consent to this collection, transfer, storage, and processing of information to and in the United States in accordance with the foregoing.
If you are an International User, the GDPR (and related International regulations) requires Peer Live to inform you of its use of automated decision-making tools. Peer Live uses various tools, such as Google Analytics® and Adobe Analytics Cloud.
European Representative: Stephanie Kanistros, 7-9 Dryos “Drios” Anno ILisia, Athens, Greece. Contact:EU-privacy@peer.live
12. Changes to This Policy
We reserve the right to update or modify our App or this Policy at any time and from time to time without prior notice. Any revisions to this Policy will be effective upon posting. The most recent version of this Policy is available at www.peer.live. You should review this Policy periodically to ensure you are aware of any changes. If you object to any changes to this Policy, you must cease using our App. Please review this Policy periodically by visiting the App or the applicable App Store or Google Play Store. This Policy was last updated on the date indicated at the top of this page. Your continued use of our App after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
13. Contact Us
If you have any questions or concerns relating to this Policy or our privacy practices, please contact us as at support@peer.live.
14. Glossary
Aggregate Information. Non-Personal Information, or Personally Identifiable Information Information that has been de-identified, that is combined with similar data related to more than one individual to form aggregated information. For example, we may add up the total number of people in Peoria, Illinois (but not their names) who are seeking information about pancreatic cancer and compare that to the number of people in Petaluma, California seeking the same information. This sort of statistical information is called Aggregate Information because it reflects the habits and characteristics of a large group of anonymous people. Companies may use aggregate data or share it with third-parties so that the information and services provided best meet the needs of their users. Aggregate Information also helps advertisers and sponsors know how effectively they are reaching and meeting the needs of their target audience.
App(s). See Section 1.
Non-Personal Information (“NPI”). Information that may relate to an individual but does not identify that individual. For example, information such as gender, age, city, and physical location, when not linked with other Personally Identifiable Information. NPI may be “re-identified” through certain processes by linking it to PII relating to the same individual.
Personally Identifiable Information (“PII”). Information that identifies or is uniquely associated with an individual, such as a name, tax payer identification number, home address, telephone number, email address, Social Security number, or credit card number.